Still having problems? Send us your project details (including log file) and we will get back to you as soon as possible. Hold crtl+shift while pressing the submit button, this will create a log file inside the console of C4D. Are you using third party plugins? Take a look at our specs page to see if your plugin is supported.Д¤.

You can do this inside the plugin in the advanced tab.ДЈ. Are you running R16 or lower and you use third party plugins, try to set the application profile to R18 or R19.

Save your project with assets inside Cinema 4D.Дў. All your assets must be included in your project folder. Most errors we get with Cinema 4D are assets errors. Now it's a relative path and the cloud manager will upload en render all files correctly.ДЎ. After that manually adjust the link in the file path. To fix this you must place everything inside your C4D project directory folder. This path is looking at your computer and will not be uploaded by the cloud manager. If you look at the file path you see for example: The C4D plugin will help you with all these steps. For example: HDR Studio Rig, XP Cache, Realflow importer and TFD cache. This button can be found inside the plugin under Tools or in the drop down menu in C4D under file.ДЇor textures this will almost always be enough to make everything relative to the project folder, but for some third party plugins you need to do an extra step. First step is always saving your project with assets. How does the custom plugin feature work?ДЇor everything to work on the farm you need all your assets to be relative to the project folder.Optional: copy the log file from your project folder inside an email for us to see all the details. The name of your project that you've submitted to the farm. Your project specs (Amount of frames, time to complete a single frame). Your workstation specs (Processor, GPU and memory installed). If your are still having doubts about the costs please send us this information: Where you feed multiple frames into one server. We made a fix for this called: Custom slice number. When you have render times under 10 min per frame you lose time and thus credits with each frame. After that, there are maybe startup calculations like simulations, GI, ect. With heavy geometry or objects this can take 1 or 2 min. Since by default every node gets a single frame, each time a frame starts it needs to start Cinema 4D and load the project. The most common problem is the startup and pre-calculation time. The price calculator is an estimate, this is due to the many variables that come with rendering.

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